Please read the below terms and conditions carefully and fully as you agree to these terms and conditions when placing any orders on the garden and patio website and they are to be followed accordingly.
PLACING ORDERS:
Order Confirmation:
Once you place your order, you will receive a confirmation email. This email also confirms that your card has been charged for the said amount. This email will act as your receipt, so please save it for your records.
If you order during business hours (Mon-Fri 9am - 7pm), our team will immediately start processing your order and begin shipment as soon as possible.
If you order after business hours or on the weekend, we will begin processing your order on the following business day.
If you happen to order something that is out of stock, we will get in touch with you and notify you and give you an estimation of when it will be back in stock and provide the option to continue with the order or cancel and refund the order.
If you place an order and dont wish to continue with the order, you need to notify us on the same day you placed the order that you wish to cancel in writing to support@gardenandpatio.co.uk
After this time period we are not able to cancel the order as items are shipped out to the courier and costs are incurred for order processing, handling and delivery.
Made to Order/Tailor Made) Products:
Any Made to Order/Tailor Made items may not be cancelled once you have placed your order.
Made to order/Tailor Made items are not eligible for returns due to the nature they are made to order/Tailor made for you and no one else.
Gardeco Products: May not be cancelled or returned once ordered or purchased.
Shipment Process:
Please allow 24-48 hours for order processing before items are shipped out.
Delivery times are mentioned on each product page and are estimated delivery times.
If you have not received your order within the mentioned delivery time frame as stated on the product page, please reach out to us via email at support@gardenandpatio.co.uk and we will assist you further.
Damages:
Please thoroughly inspect the item upon delivery and ensure that it is in working order.
In the rare case you find any damages, please make note of it before signing with the courier and have the courier sign on the delivery form the damages you have noticed.
Please also take pictures of any damages and send it to support@gardenandpatio.co.uk immediately and within a maximum of 24 hours in order for us to be able to assist you.
We will not be able to assist you with damage claims if you dont not inspect the items and inform us within 24 hours of receipt of the goods to your home/premises.
Returns:
You have 14 days from the time of receiving your order to make a return request.
Should you wish to return and item, you must notify us first in writing to support@gardenandpatio.co.uk and one of the customer service team representatives will assist you with the return process.
The item must be not have been used (erected/dismantled), and in it its original packaging. Should the original packaging have been damaged or discarded by you or the item has been used in anyway or erected/dismantled, we will not be able to assist with any refund or process a return.
The customer is required to pay return shipping. All returned orders are subject to a 10% restocking fee of the order value.
Once the item is received back to us/supplier then the item will be inspected for the issues you have raised. If the issues/complaint raised are found not to be present, we will not be able to provide a refund.
Upon inspection of the item/s and the issue/complaint raised are found to be true, a refund of the amount you paid, minus the return shipping cost and minus a 10% restocking fee of the order value will be applied and the monies remaining will be sent to the payment method you used when purchasing on the website.
Upon receipt of the item/s back to us, please allow 7-10 business days for the refund once agreed and approved to be processed accordingly.
Made to order items are not eligible to be returned.